We will decide to ship from the Chinese warehouse or the Amazon US warehouse according to the product inventory. If your order is shipped from the Amazon US warehouse, this means that you can receive your order faster within the delivery time limit.

In order for you to receive your products faster, we may also send your order in several packages.

We recommend to choose business express for faster shipping time.


Processing Time:

·Uncustomized: 24 hours
·Customized: 5 - 7 business days

·Pre-sale product: 10 - 15 business days

The specific delivery time depends on the purchasing time


· Delivery delay due to selling season & bad weather conditions, etc.

Tracking Information:

· You will receive an order confirmation email that will include your order number.

· You can track your package directly on the TRACKING ORDER option on the bottom of our site with your tracking number.

· Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.

Change & Cancel

· Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel an order, change address information, add/delete/change item(s), change the shipping method, combine shipment. All such requests made within the 24 hours time frame will be fulfilled in a timely manner. Toyotress will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.

· Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to


We usually accept Paypal, Buyers can use credit cards (Visa,Master,Discover,American Express Card) to pay to our Paypal. If your card is turned down or you can not get through your order, please contact our support team at

1. Choose the hair you want and email us all the details about your order, such as the hair type, the length, the pack you want, and price, and the details of your address to our customer service email at

2. Please feel free to contact us if you have any questions. We will reply within 12hrs.