At, we hope that you’ll love the hair and loudly exclaim ‘Wow!’ when you receive your order. However, we understand that there will be some unique circumstances in which an order needs to be returned or exchanged.(Please refer to our Special Restrictions Section for return exclusions).

Therefore we’ve streamlined our return process in order to better facilitate your refund and/or exchange. We will process refunds or exchanges according to the guidelines below.

 Unsuccessful delivery

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, We are not responsible for any loss caused

2.If the parcel is sent to a wrong address because our mistake, we can resend the parcel to you or offer you a refund.

3.If the parcel is lost by the shipping company, please contact the delivery company for more details.

 15 Days Replacement for Your Order

 You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item. if the size, style, color doesn't match your needs, we will offer a special discount for your new order or please contact us for a free exchange. We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 15 days and check below return policy.


Replacement for Damaged or Defective Items

• Although each outgoing order is carefully inspected before being sent out, several items that arrive damaged and/or defective we will gladly replace the product or approve the item to be returned for a full refund.


Return Policy

Your satisfaction is our goal. Once the problem was confirmed caused by us, such as damage during shipping or sent wrong items, we could offer a free reshipment or a full refund. Any unexpected results caused by customers, such as selecting an unsuitable size, or personally don’t like the hair, etc, there will be a special coupon or partial refund.

A return handling fee will be applied for all products returned for refund.

  • Return for Refund: Handling Fee - $5 for items $100 or less. $10 if your items between $100-$200. $25 for items over $300. 
  • Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.

We will process your refund within 2-5 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.

 How To Return

 Repackage your item(s) as received from the manufacturer and please contact us with email Within 30 days please contact us for shipping information.

 Return Product Eligibility gladly accepts return of all eligible products.

Altered Packaging or Product, Worn, or Damaged items are NOT Eligible for return. 

Eligible Products:

  • In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product). Must have tags attached and in original packaging.
  • Item(s) must be returned within 30 days of receiving your original order.


Ineligible Products:

  • Worn or containing any signs of  wear including odor or styling product, Damaged Packaging or Product, Discontinued, Closeout, Last Call items.
  • Ineligible products received by Toyotress will be returned to you at your cost. 


NOTE: We suggest a wig cap for use when trying Toyotress Hair on for hygienic purposes. This helps to maintain the product’s eligibility for return. Use it with our compliments.

Policy Disclaimers

 Policy Changes reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

 Fraud & Theft


 Return Steps:

Step 1:

Within 7 days after receiving your order, email our Customer Service at Package your hair securely and leave a note including your name, order number, and a brief note describing the returning reason.

Step 2:

Prepare returned items in secure packaging, including the original order invoice with the Returns section completed.

Step 3:

The ship returned products via an insured or traceable method of shipment to the Returns Address that we will provide to you. And when you ship out the items, please email the tracking number to us also. Toyotress would feel sorry if your hair was lost during the shipment. Please send us the tracking number when you send the hair to us.

Upon receiving your returned item(s), we’ll further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.

Notes: We will not take the return postage(excluding our responsibility) and you need to bear it by yourself.